Privacy Policy

Who we are

Silennode Petals operates at silentnode.bond and provides digital instruction in paper floral crafts. Contact: [email protected].

Information we collect

• Account data: name, email, password hash.
• Purchase data: course IDs, prices, timestamps, and region for taxes.
• Support data: messages you send and related attachments.
• Usage data: device type, pages viewed, and events like video progress (if analytics cookies are accepted).

How we use information

• Provide and improve courses, process orders, and deliver support.
• Send service emails (receipts, access updates). Marketing emails only if you opt in.
• Detect abuse and maintain platform security.

Legal bases

We process data under contract (course delivery), legitimate interests (security and improvements), consent (analytics cookies or marketing), and legal obligations (tax records).

Sharing

We don’t sell personal data. We share with service providers under contracts that require confidentiality and security (e.g., payment processors). We may disclose if required by law.

Data retention

We retain account and purchase records for as long as you maintain an account and as required by law. Support messages are kept for up to 24 months, unless you request earlier deletion.

Your rights

You can access, correct, delete, or export your data. You can object to processing or withdraw consent where applicable. Email [email protected] with your request.

Cookies

Essential cookies are required to run the site. Analytics cookies are optional and controlled by the cookie banner at the bottom of our pages.

Security

We apply encryption in transit, hashed credentials, access controls, and routine audits. No method is 100% secure; we notify you of material incidents as required.

International transfers

When transferring data across borders, we use approved safeguards such as Standard Contractual Clauses and vendor due diligence.

Children

Our services are not directed to children under 13. If we learn we collected data from a child, we delete it.

Changes to this policy

We will update this page for material changes and adjust the effective date above.